Windows 95 with Service Pack 1 or Windows 98 or Windows NT 4.0 with Service
Pack 3 or later
Dial-Up Networking (DUN) - most Windows 95/98/NT 4.0 come with DUN installed
Properly installed and configured modem
Installing the iPass MCM
Download the iPass MCM from your company intranet or service provider web
site.
Double-click the executable file. The installation process begins.
Follow the directions on the screen.
When the installation is complete, the iPass MCM automatically runs. Chose
to connect at this time or click Cancel to quit the program.
Using the iPass MCM
Double-click the iPass desktop icon.
In the User name field, enter: user@domain.com.
For example, enter jon@abc.com, when the user name is jon and domain name is abc.com.
The domain name is typically the name of your ISP or company and is usually the
part of your email address after the @ sign. You must include the @domain to invoke
the iPass service.
Leave the Domain field blank (if displayed).
Click Properties. The Connections settings window appears.
In the Connect using dialog entry, select the correct modem. If you
have only one modem, it will be shown as the default
To choose the phone number:
Click Phone Book for the primary phone number. The Phone Book
window appears.
Select the country and region you are dialing from.
Select the access number you want to dial.
To enter a back up number (Optional):
Repeat steps 1 and 2 for the back-up number
Click the Options tab.
Change Redial Attempts to one or more (if you do not select a back-up
number and change the redial attempts, the iPass MCM redials the primary phone
number).
Click OK. The Phone Book window closes.
Verify the Dial Properties are correct:
Click the Dialing Rules button. The Dial Properties window appears.
Fill in the appropriate location information for where you are dialing from
as well as any necessary dial strings (i.e. 8 or 9 for accessing an outside line
from a hotel, etc).
Click OK. The Dial Properties window closes.
Click OK on the Connection Properties window. The window closes.
To connect:
On the main connection screen, enter your password.
Click Connect.
Once authentication is achieved (this can take 15-60 seconds), a connection icon
(iPass logo) appears in the bottom right corner of the Windows Taskbar. Select
and right-click this icon if you want to view connection information or if you
want to disable the connection.
Upgrading the iPass
MCM Phone Book
Newer versions of the iPass phone book are updated automatically via the dynamic
phone book updates. This functionality is not available in all cases, however,
as it must be activated by your service provider. The update occurs immediately
after a successful Internet connection is established.
Uninstalling
the iPass MCM
To uninstall the iPass MCM, right-click the desktop icon and select Delete.
Support and Troubleshooting
Below are frequently asked questions about using the iPass service. If our troubleshooting
tips don't help resolve your issue, please contact Technical Support at your ISP
or company.
How do I connect to an iPass access point?
When connecting with iPass you must the iPass client software. The options are
the iPass MCM for Windows 95/98/NT, iPass Dial Wizard for Windows 95/98, or the
iPass Dial Wizard for Macintosh. Not only does the iPass client software have
the phone numbers for you to select but also include other key properties, such
as the connection scripts associated with those phone numbers. If you are not
using one of these products you will typically have problems connecting. The iPass
client software is available on our Software
Download page.
What if I follow the dial-in procedure but
can't get connected?
If you have problems connecting, please check the following:
The phone line has a dial tone before connecting it to your modem.
The phone line is connected well to your modem. It helps to turn the modem
sound up so you can hear that there is a dial tone and the modem is working.
You know how to dial from the country you are in; dialing in foreign countries
varies from location to location.
Dial-Up Networking is installed (see troubleshooting question below).
The dialing properties are filled out correctly:
The Where am I box is filled out correctly to show your current location.
You entered the number needed to access an outside line (i.e. 8 or 9 for a
hotel). If you put a comma after this number it allows the modem to pause during
dialing.
You turned off call waiting (if needed).
Your user name and password are entered correctly. For example, enter jon@abc.com,
when the user name is jon and domain name is abc.com. The domain name is typically
the name of your ISP or company and is usually the part of your email address
after the @ sign. You must include the @domain to invoke the iPass service. Note
that when enter your password incorrectly, there is no error message returned
to you. Typically it takes 30 seconds for modem negotiation and 10-30 seconds
for your password verification and authentication.
How do I install Windows Dial-Up Scripting Tool?
The Windows Dial-Up Scripting tool is required to connect to most of the iPass
access points. This component is included in the following systems:
Windows 95 with Service pack 1 and/or with the Windows 95 Dial-Up Networking
Upgrade version 1.2 or later
Windows 98
Windows NT workstation/server 4.0 with Service pack 3 or later
If you need to install or reinstall this component, follow the directions below:
Select Start - Find - File or Folders.
Enter and search for icwscrpt.exe.
Once the file is found, double-click it to install the Dial-Up Scripting Tool.
What if I get a busy signal or can't connect even after I've had a successful
connection?
In this case, you should first try another number. iPass often works with many
service providers in major business centers so if one access point is congested
or a service provider suffers a temporary outage, there will be alternative numbers
to dial into.
