NRTC Communications

How do I log in to my Message Center?

How do I know when I have messages in quarantine?

How do I change my password?

How do I get technical support?

Can I import my contacts or address book to the Approved Senders list?

Can someone else read my email?

What happens to messages I have delivered from the Message Center?

What happens to email I delete from quarantine?

What if I don’t want to use the Email Protection Service?

What if messages are quarantined that I want delivered to my email inbox?

What if a lot of junk email is still getting through?

How do I log in to my Message Center?

You can go to http://www.nrtco.net/emailprotection.php and enter your NRTC COMMUNICATIONS email address, along with your password, then click where it says “Login”. You will then be directed to your Message Center to manage any quarantined messages.

-top-

How do I know when I have messages in quarantine?

You should log in to your Message Center periodically to review your quarantined messages, deliver any legitimate messages and remove junk messages. You will receive an email notification on a regular basis in your primary email inbox if any messages have been quarantined.

-top-

How do I change my password?

The password to connect to NRTC COMMUNICATIONS, to check your email, and to check your Message Center are all the same. You can go here to manage your password.

-top-

How do I get technical support?

Contact the help desk by email at techhelp@nrtco.net or by telephone at (613) 638-7873. The support hours are Monday to Friday 9:00 a.m. to 6:00 p.m.

-top-

Can I import my contacts or address book to the Approved Senders list?

No. You can manually enter them. We suggest adding the domains, if practical, so you do not reach the character limit for the Approved Sender list.

-top-

Can someone else read my email?

Postini’s patent-pending email processing technology allows messages to be processed in real-time as the packets flow through the Postini servers, and so legitimate messages are not written to disk. This ensures that Postini does not expose your data to hackers or potential loss of data. Postini’s filters process all email without human contact with mail flow or individual messages.

-top-

What happens to messages I have delivered from the Message Center?

They are delivered directly to your inbox and a copy is placed in the Delivered folder.

-top-

What happens to email I delete from quarantine?

When messages are removed, they will be completely purged from the Removed items folder approximately 2 days after removal. If you would like the purge to be immediate, click on the "Empty Trash" button from the Removed folder. Unless specifically removed, messages will be quarantined for 14 days.

-top-

What if I don’t want to use the Email Protection Service?

You can completely turn off the Email Protection Service by logging into your Message Center at http://www.nrtco.net/emailprotection.php and turning off the Anti-Spam system. If you want it turned on at a later point, you can log in again and turn them on.

-top-

What if messages are quarantined that I want delivered to my email inbox?

Adjust your spam filters to a more lenient setting and add senders to your Approved Senders list.

-top-

What if a lot of junk email is still getting through?

The heuristic filters can block up to 95% of spam from reaching your inbox. Unwanted messages can still get through. Follow the suggestions below to maximize your filter effectiveness:

Increase your settings. The more aggressive the filter setting, the fewer spam messages will reach your inbox. Please note that the more aggressive the setting, the more often you should visit the Message Center to confirm that legitimate messages are not quarantined. If they are, add those senders or domains to your Approved Sender list.
Review your Approved Senders List. Do you have other email addresses forwarding to this account? Check to be sure your addresses are NOT on the Approved Senders List.
Forward your spam. Participate in keeping the filters accurate by sending your unfiltered spam messages AS ATTACHMENTS in email to spam@postini.com. This does not guarantee that these messages will be filtered in the future, but will be used by engineers for filter tuning.

-top-